The Pigeon Group considers its customers, suppliers, government and local governments, local communities, employees, and shareholders as stakeholders who are deeply involved in its business activities. Based on the opinions and evaluations obtained through active communication with various stakeholders, we strive to identify issues and reflect them in our business activities in order to promote higher quality activities and enhance corporate value.
Stakeholder Overview
Dialogue with each stakeholder
We will tell you how to communicate with each stakeholder
| Stakeholder | Main Connections | Communication |
| Customers | Since the 1960s, we have established a “Customer Service Center ” to reflect customer feedback in our business and conduct customer-centered management. | Customer Service Center |
|---|---|---|
| Maternity and mothers' events | ||
| Community website: pigeon.info | ||
| Corporate website and social media | ||
| Pigeon Tahira health and elder-care product guide | ||
| Autonomous Declaration on Consumer Orientation | ||
| Shareholders and Investors | Implementation of initiatives to invigorate the General Meeting of Shareholders and facilitate the exercise of voting rights Financial results briefings Dialogue with domestic and foreign institutional investors | Notices of convocation of shareholder meetings are sent out three weeks in advance. |
| English-language versions of notices of convocation of shareholder meetings (summaries) are posted on the corporate website and on the website of the Tokyo Stock Exchange. | ||
| Childcare rooms are provided at shareholder meetings. | ||
| Sign-language interpretation is provided at shareholder meetings. | ||
| Presentations at shareholder meetings are supplemented with visual aids. | ||
| Results of execution of voting rights are disclosed on the corporate website. | ||
| IR and ESG meetings with institutional investors in Japan and overseas | ||
| Publication of Integrated Reports and Investor Guides | ||
| Publication of a shareholder newsletter | ||
| Corporate website | ||
| Business partners | Communication in the course of daily transactions (Business partners who handle Pigeon products in Japan include drugstores, baby boutiques, department stores, supermarkets, DIY centers, seniors’ residences, hospitals and many others. Overseas, our products are sold at department stores focused on baby products as well as baby boutiques.) | Compliance guidebook |
| Compliance training | ||
| Pigeon Partners Line (compliance notification and consultation office for business partners) | ||
| CSR procurement: Dialogue and briefing to suppliers (Japan Business) | ||
| CSR Procurement Assessment and engagement with suppliers | ||
| Employees | The Pigeon Group aims to “a corporate Group in which each employee can shine as an individual” by continuously creating an environment where employees can work with vitality and enthusiasm, in order to realize Pigeon DNA, the Pigeon Way, our purpose , and the vision of a baby-friendly future that lies ahead. | Pigeon DNA・Pigeon Way |
| Implementation of systems and frameworks for environmental improvements | ||
| Building supportive workplace cultures | ||
| Training course for selected next-generation managerial human resources | ||
| In-house whistle-blowing system | ||
| Individual interviews with supervisors and subordinates | ||
| Labor-management negotiations | ||
| Intranet and in-house newsletter | ||
| Regional communities | We foster excellent communication with regional communities in Japan and overseas, fostering relationships of trust, harmonious coexistence and mutual prosperity. | Newborn Baby Commemorative Tree-Planting Campaign |
| The Happy Breastfeeding Support Book have been distributed through maternity wards and hospitals. | ||
| Establishment and support of Pigeon Smile Lactation Lounges | ||
| Support the Tomorrow’s Science Children’s Art Exhibition | ||
| Support the Pigeon Scholarship Foundation | ||
| Dialogue and partnership with NGOs and NPOs | ||
| Other social contribution activities | ||
| Health Care Professionals | We exchange information and engage in dialog "so that more babies will be raised in good health and more mothers will feel the happiness of child-rearing." | Website devoted to medical practitioners |
| Hosting of seminars and events for medical practitioners | ||
| Participation in academic conferences | ||
| Launch of the Smile Lactation Research Institute |