Resolving Consumer Issues

Feedback from customers is a valuable asset for our company. Since the 1970s, Pigeon has operated a Customer Service Center to obtain customer feedback for reflection in its business. In December 2016, we established a complaint response management system that conforms to ISO 10002 international standards (guidelines for quality management, customer satisfaction, and handling complaints in an organization). Seeking to further improve customer satisfaction, the Company issued its Consumer-Oriented Declaration in July 2018.

Child-Rearing and Nursing Care Information

In today's Japan, where the nuclear family has become the norm, many mothers find it difficult to talk to anyone about the various problems they face in raising their children. Pigeon aims to alleviate such worries and inconveniences during child-rearing through its business. To this end, we provide not only products but also a variety of services and information through our website and events. On the nursing care side, we offer the “Pigeon Tahira's Health and Nursing Care Products Guide,” a website that introduces products and usage methods according to purpose and scene in an easy-to-understand manner for first-time users.